Customer Service~
Our primary goal is to
provide you with superior quality at an affordable price. Your satisfaction is
of the utmost importance to us. Please take a moment to review this section of
our web site prior to placing your order. It contains useful information such
as how to contact us, terms, conditions, how to obtain custom quotes and
related information.
Contact Information~
WEBSITE: www.turnoutuniforms.com
EMAIL: sales@turnoutuniforms.com
HOURS OF OPERATION:
JERSEY CITY STORE HOURS:
Monday thru Wednesday: 9 am to 5:30 pm
Thursday: 9 am to 6 pm
Friday: 9 am to 5 pm
Saturday: 9 am to 1 pm (closed Saturdays in
July & August)
Sunday: Closed
TOTOWA STORE HOURS:
Monday, Tuesday, Thursday: 9 am to 5:30 pm
Wednesday: 9 am to 6 pm
Friday: 9 am to 5 pm
Saturday: 9 am to 1 pm (closed Saturdays in
July & August)
Sunday: Closed
TELEPHONE NUMBER: 201.963.9312
FAX NUMBER: 201.963.9314
MAILING & SHIPPING
ADDRESS: 3468 Kennedy Blvd., Jersey City, NJ 07307
Disclaimer:
Firefighting
requires training and instruction. Firefighting, rescue and associated
operations are dangerous and may cause injury and death. It is the responsibility
every firefighter's to be trained and knowledgeable on their equipment, the
manufacturer’s recommendations and equipments intended use.
Registration &
Trademark Information~
The
name Turn Out Uniforms
is a registered trademark ® of Turn Out Uniforms and may not be used or
reproduced without the expressed written consent of Turn Out Uniforms. The
contents of this website are the property of Turn Out Uniforms. All rights
reserved. All images, graphics, logos, sounds, and written content included in
this site are the property of Turn Out Uniforms or their respective owners and
may not be re-produced, modified, copied, or re-displayed in any way without
the expressed, written consent of Turn Out Uniforms or their particular owner.
Telephone Calls~
Our
telephone messages are checked often. If you receive our voice mail system,
please leave a detailed message along with your name, department (if
applicable), the best time to reach you, and your phone number; we will return
your call as soon as reasonably possible.
Quote Requests~
To obtain a
custom quote, please:
1.
FAX your detailed specifications to: 201.963.9314
2. E-MAIL your detailed
specifications to: sales@turnoutuniforms.com
3. TELEPHONE Call 201.963.9312 for your quote request. (See Store Hours)
Ordering Instructions ~
WEBSITE: To receive the special pricing offered on our website,
please order online using a Visa, Master Card, Discover, or American Express.
Pricing reflected in this website is valid for orders placed through our
website only. Orders placed by any other means will receive our prevailing
store pricing unless you request a special quotation. Our minimum order is $25.00, not including 7% New Jersey state sales tax, if applicable, or
shipping and handling.
CREDIT CARDS ACCEPTED: Master Card, Visa, American
Express, Discover. We will immediately process credit cards to ensure approval
before we process your order.
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SHIPPING & HANDLING CHARGES
FOR GROUND SERVICE WITHIN THE 48 CONTINENTAL STATES
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If your Sub-Total is
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Add this Amount
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$25.00 to $50.00
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$9.75
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$50.01 to $75.00
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$10.75
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$75.01 to $100.00
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$11.75
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$100.01 to $150.00
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$12.75
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$150.01 to $200.00
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$14.75
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$200.01 to $250.00
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$17.75
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$250.01 to $300.00
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$19.75
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$300.01 to $350.00
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$20.75
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$350.01 to $400.00
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$21.75
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$400.01 to $500.00
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$23.75
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$500.01 to $750.00
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$27.75
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$750.01 to $1,000.00
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$29.75
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$1,000.01 and over
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3% of total sale
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Delivery & Shipping Policy~
1. Products that are in stock or drop shipped from the manufacturer normally
takes 1-3 weeks. However, for some customized products, delivery may take
longer (this will be noted on most customized products). In addition, products
that have been backordered or delayed by the manufacturer may also take longer.
In most cases we will contact you if there are additional delays.
2. If you ordered several Products, they may be sent in separate shipments and
from multiple manufacturers. This is done to reduce our customers wait time for
their order.
* Note: Your Shipping & Handling charge
will not be affected by this.
3. Orders shipped within the Continental United States are shipped via United
Parcel Service (UPS), US Postal Service (USPS), Federal
Express (FED-EX) or DHL (at our discretion). For
larger/heavy items and large quantities, products may be shipped via a
different freight carrier.
4. IMMEDIATE DELIVERY
such as overnight, next day, and similar expedited shipping requests will
require additional charges to the regular shipping and handling charges shown
above. Please contact us at 201.963.9312 or sales@turnoutuniforms.com to
confirm the items are in-stock and to request your order be expedited.
5. Orders to customers
in Alaska, Hawaii and Puerto Rico will be shipped via US Postal
Service or UPS Second Day Air. Additional charges
may apply.
6. Additonal shipping and handling costs may apply depending on product weight,
size, length, etc. We will notify you if an additional charge is needed.
7. Overseas Orders: We
do not ship products Overseas.
Pricing
Policy~
The prices reflected on
our web site apply only to orders placed through our web site.
Prices could change
without notice due to circumstances beyond our control. We reserve the right to
change, adjust, modify, or correct pricing that may appear on our website or
otherwise displayed for any reason, including typographical error.
Returns, Exchanges & Refunds Policy~
1. A customer may return
a product if they are not 100% satisfied with the product or if the product did
not meet their expectations (NOTE: This does not include items that have been
used or show signs of normal wear & tear after regular usage.) Altered
items, embroidered items, special ordered items or close-out items are
non-returnable except for manufacturer defect.
2. In cases where manufacturer defects are present due to poor quality or
workmanship, the item may be returned directly to the manufacturer for warranty
repair or replacement. Please contact Turn Out Uniforms prior to returning any
product to the manufacturer.
3. All returns must be made within seven (7) days of purchase (invoice date).
4. Any claim of damage and/or shortages must be made within 72 (seventy-two)
hours of receipt of product(s).
5. No product may be returned without approval and return directions from Turn Out
Uniforms. Please call our Customer Service department at 201.963.9312 x11 for a Return Authorization
number.
6. Customers are
responsible for the cost of shipping the product in question back to Turn Out
Uniforms or to the Manufacturer. Customers are responsible for the shipping
costs associated with exchanges or re-shipping. This does not apply to products
that were shipped in error due to our mistake or the Manufacturer’s mistake. It
also does not apply to products that are returned due to Manufacturer defects.
7. Please use the same
packaging your order arrived in to return an item to us. You must include a
copy of the packing slip and/or invoice, and note the Return Authorization
number you received when you called Customer Service. Customers are responsible
for the product they are returning to either us or the Manufacturer. It is
strongly recommended that you insure the shipment and return it in a manner
that can be tracked.
8. Customers will not be credited the amount(s) charged for shipping and
handling. Customers will only be credited or refunded for the full value of the
product unless the item was returned due to Manufacturer defects or items that
were shipped due to our error or the Manufacturer’s error.
9. We will not issue a refund, credit or exchange until the returned item
is received by us and has been examined by Turn Out Uniforms or an authorized
representative.
10. Products being returned must have no evidence of use and must be received
in its original box and packaging. This does not apply to products returned
with Manufacturer defects due to poor quality.
11. Boot/Footwear Return Policy:
Boots and footwear fall under normal Returns, Exchanges Refunds Policy.
However, customers must make sure boots and footwear fit properly and are the
correct size prior to putting them into service. ANY signs of wear and tear
(including but not limited to scuff and/or dirt marks, creases, dirty or
scraped soles, etc.) will NOT be accepted. Boots with ANY sign of use and/or
wear will be rejected and returned to you without credit, refund or exchange.
Product Demonstrations~
Customers
who are interested in receiving a demonstration for a particular product or
product line can request to do so. We represent a large variety of
manufacturers. We can make arrangements to have the representatives of those
manufacturers provide certain product demonstrations at your local police
department, fire station or another location.
Please contact us to schedule a
preview or demonstration:
201.963.9312 • Fax: 201.963.9314 • E-mail: sales@turnoutuniforms.com
Privacy Policy~
Turn Out Uniforms
collects only the data necessary to process your order. Turn Out Uniforms
understands the need for and offers much discretion and respect for the privacy
of public safety professionals. We will NEVER make ANY information regarding
our customers available to ANYONE for ANY REASON, such as advertising, direct
mail, or anything, except when we are compelled to do so by law. We will NEVER
spam you, and we never sell or distribute email addresses to anyone for any
reason. We will only send e-mails to you regarding product updates, information
about your order, notice of specials, etc.
Restricted
Purchases~
Some items are designated as Restricted Purchase items. Restricted
Purchase Items are products that have no constructive use for persons who are
not law enforcement officers and are strictly sold to law enforcement
personnel. Some examples of Restricted Purchase Items are items with an agency
patch or logo attached, handcuffs, badges, some defense sprays, body armor,
etc. We must restrict the sale of these items to law enforcement officers.
Turn Out Uniforms will make every effort to confirm the identity of
departments and individuals who are new clients. This includes orders on
department letterhead, fax and phone numbers to confirm, and references of the
local jurisdiction. Turn Out Uniforms reserves the right to refuse service to
anyone.
After we have qualified
you as a legitimate, authorized user of these Restricted Purchase Items, you
will not be required to re-qualify with each subsequent order.
Security Policy~
The ordering area of our site is protected by Secure Socket Layer (SSL)
technology to encrypt your personal and financial information before it is sent
to our web site. This is the gold standard in Internet encryption, and ensures
your personal and financial data is scrambled as it travels from your computer
to our web site. You will know you are in “Secure Mode” when you see a small padlock
displayed in the lower, right-hand corner of your screen. There is no need to
worry when you send us your personal or credit card information.
The ordering area of our
site is protected this way and is referred to as “secure.” You never have to
worry when you send us your credit card information.
If for any reason you
are unable to access a secure area of our site to place your order, please call
201.963.9312.
What should I do if an
unauthorized purchase is billed to my credit card?
We will do whatever we can to help resolve the situation. Your bank or credit
card company is required by The Fair Credit Billing Act to hold you responsible
for not more than $50.00 of unauthorized or fraudulent charges on a credit
card. The majority of debit card issuers voluntarily set the same liability
limitations as credit card issuers. You may want to check with your bank to
confirm their policies. Please remember, it is your responsibility to notify
your card provider immediately if unauthorized use of your credit or debit card
does occur as stated in your agreement with them.
